Around us we have our advisors, confidantes, associates, clients, suppliers, add to that our family and friends; quickly growing the number of people to whom we could turn for advice, brainstorming, recommendations and deliberating. But do you?
The more I work with people the more I see how they are not straight with one another. People don’t want to deal with things head on. Take client complaints – how often have you resisted returning that call to an unhappy client? Or kept that email in your inbox for days? Find out more.
Does it get any easier? Is the customer any less unhappy when you do get around to it?